Shipping policy
SHIPPING POLICY
Last updated: March 2026
Handmade with Love — Please Allow Time for Creation
At Della's Creation, every product is lovingly handcrafted by hand in South Africa. Because of this, each order requires a production period before it is dispatched.
Processing & Production Times
- Standard crochet toys & accessories: 3–5 business days
- Gift sets: 5–7 business days
- Custom printed onesies (made to order): 7–10 business days
Domestic Shipping (South Africa Only)
- We ship nationwide across South Africa via courier
- Estimated delivery: 2–5 business days after dispatch
- Shipping costs are calculated at checkout based on your location and order size
Please Note: Local Delivery Only
- We currently ship within South Africa only
- We do not offer international shipping at this time
Order Tracking Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel's journey.
Please Note
- Delivery times are estimates and may vary during peak periods (e.g. holidays, festive season)
- Della's Creation is not responsible for delays caused by courier services
- For made-to-order items, production begins after payment is confirmed
Questions? If you have any questions about your order or shipping, please don't hesitate to contact us — we're always happy to help.